Standard image files (like JPEGs or PNGs) are not readable by embroidery machines. Digitising creates a file that contains detailed stitching instructions, ensuring your logo is embroidered accurately and cleanly.

Yes. Once your logo has been digitised, it’s saved securely in our system. You can reorder embroidered garments featuring your logo as many times as you like without paying the digitising fee again (unless you modify the logo).

Yes, the range of colours runs into the thousands, if not millions of different shades available. 

The easiest way is via our WeTransfer link, as this preserves the quality of the image. Using email, WhatsApp, Messenger etc., can result in the image becoming compressed by the software those platforms use. Ideally the image needs to be a minimum resolution of 300dpi (dots per inch), for the quality to be maintained once printed on the item of choice. The image also needs to be in a format such as .PNG, .PDF, .EPS, .AI, as long as the image is high resolution. If you are not sure about any of these formats, please contact us for advice. If you do not have an image, however you do have an idea of what you want, we can offer a design service for an additional fee. This fee can be discussed, as it will depend on the complexity and time spent perfecting it. We will keep you informed at all stages, and send over proofs for review before agreeing the finalised image. 

Any amendments or cancellations need to be confirmed by email within 1 hour of the order being placed. Please contact us as soon as possible to discuss this.

This can vary depending on the quantity and/or complexity of the order. A typical turnaround time for production is between 7 - 10 business days from placing the order, however we will strive to ensure items are completed before that where possible. Delivery times are dependant on whereabouts the item is being shipped to.
We can offer international shipping, however this will need to be discussed and agreed at the time of ordering, as it will be dependent on weight, size and distance to accurately calculate the cost. This may also be subject to customs charges. 

Once your items are dispatched, the tracking reference for the chosen courier will be sent by email. This will allow you to track it at all stages.

If an item is defective or incorrect, please contact us within 7 days of receiving the item, so we can discuss this with you.
Due to the nature of customised bespoke items, refunds are not typically available unless the item is defective or incorrect.